1. Where are the Style Club’s stores located?
Style Club is located in Kerala. Now we have 3 shops in Trivandrum and Kottayam and we are expanding. Style Club’s Head Office is at Trivandrum, Kerala, India. You can visit any shop to see or purchase the jewellery.
2. What makes Style Club different?
Style Club is different because we offer the products to style yourself and your home. We have fashion jewellery, Cosmetics, Handicrafts items and Indoor gardening products like Plants, pots and Accessories.
3. Do you offer any additional discounts?
We will provide some offers and coupons from time to time as per our management decision. The offer discounts will be displayed on our offer page. The price displayed on each product is the final rate. We do not offer any additional discounts.
4. How do I make a payment for a Style Club purchase?
Style Club offers multiple methods of payments for your order: Credit Card & Debit Card, Net Banking, Wallets, UPI. All Credit/Debit card details remain confidential and private. Style Club and our trusted payment gateways use SSL encryption technology to protect your card information.
5. Are there any hidden costs?
The total price mentioned on the product page next to the photograph is the final price of the product and extra shipping charges are applicable for outside India.
6. Do you have COD option?
We are not providing Cash on Delivery
7. How should I place an order online?
Please follow these simple steps:
- Select your piece of Jewellery and ‘Add to your Cart’.
- Click on ‘Buy Now’ if you have finalized your order, else ‘Continue Shopping’.
- Enter your Email Address and Name on the Secure Checkout Screen and proceed to ‘Billing and Shipping’.
- Enter your shipping details and continue to the ‘Payment Options’.
- Select your ‘Mode of Payment’ and ‘Place the order’.
- You will receive an order confirmation email to the e-mail you provided while placing your order.
8. Will I get an order confirmation?
Yes. Your order confirmation will be sent to the e-mail you provide while placing your order.
9. How do I track my order after it has been shipped?
Please log in to your styleclubonline.com account and track your order in the “Order History” section of your account.
10. Do you have any guarantee?
Our ornaments do not have a guarantee…
11. What Kind of Jewellery is sold on this site?
We have Fashion Jewellery like oxidized Jewellery, Beads Jewellery, gold plated, Antique finish and Matte finish Jewellery, Semi-precious stones, Coral, Pearl, Kundan Jewellery.
12. What does Gold Plated jewellery mean?
Gold Plated jewellery is jewellery made of a base metal like copper, brass or silver that has a layer of gold applied to the surface. 24K Gold Plated means the plating layer is 24 K gold.
13. Are all the pearls original in quality?
Natural Pearls are available like Hyderabad Pearls. But all pearls are not natural, others are semi-precious. The semi-precious pearls used in these ornaments are used in the original gold-making also.
14. With what metal are handicrafts in this site made up of?
Each product has additional information on the product page where you can find the material used and the colour, size and weight information.
15. Can I return a product if I don’t like it? Will you refund the amount?
If the product sent is different from what is explained and shown in the picture then it’s possible. In other cases, we don’t take returns or exchange like that. Photographs are not scaled to size and for this reason, all the products are explained clearly with dimensions and clear pictures. Style Club can give assurance that the products will be exactly as shown in picture and description. But the colour accuracy may slightly vary from the picture because of quality settings of different monitors and displays. Customers are advised to check the product description and pictures and if they are not sure how these products will suit their requirements, they can send us a mail or call us on our customer care no. before placing an order. Customers are also welcome to visit our shops to check the product in person.
16. Can I exchange the items with some other products if I have bought from your site is big or small for me?
We can take returns if the product sent is not as shown in the picture and not as per dimensions mentioned in the description. In other cases, not possible. Each product has a description of product dimensions. Customers are requested to use a scale to guess the exact size of the items using the dimensions we have provided. If the customers have doubt, they can mail us for help before placing an order.
17. My amount is debited and I have not received any confirmation mail?
This may happen in two circumstances. One is wrong email id and other is network issues. Wrong email id issue can be fixed by sending us a mail from correct email id about order confirmation. In the case of amount debited without order confirmation due to network issues or because of card issuing bank taking too much time to respond etc., the amount will be automatically refunded. In case the amount is not refunded, then customers can contact us so that we can get it done by coordinating with our payment gateway bank. The payments which are debited without order confirmation will be automatically refunded and the time taken to reflect in the account of the customer may be 7 to 10 working days. But customers are requested to send a mail to email@example.com if they have received no confirmation mail after the payment.
18. How secure is your website for using my card?
We can very well assure you that our site is more secure than any other website as regards payment. This is because Style Club never accepts any card details and never stores any card information. After reviewing order, while customers click the payment button, they are automatically taken to a secure HTTPS website. It’s a direct bank payment page. Only after confirming the payment, customers will be redirected again to the styleclubonline.com website. In a way, we do not know which card you are using at all.
19. Are mix and match available for Necklace Set?
The products are combined with matching earrings only. It’s not possible to mix and match between earrings shown in one necklace set with earrings shown in other necklace sets.
20. How do I buy without Cards or any kind of online payment methods?
Online payment is convenient and makes the process of order processing and shipping faster. But in certain cases, if this is not possible, You can select “Bankwire option” on the checkout page. Then you will get a mail with Bank details for payment. If you facing any difficulty, then please send us a mail to firstname.lastname@example.org with your product requirements and full shipping address with working phone numbers. Once we receive a mail, we can update you with bank details for payment.
21. Do you make custom designs?
We don’t make custom designs. But if the design you have is already available with us we can make it.
22. Do you sell in wholesale?
If customers need to buy in bulk, then they are required to mail us with their proper details regarding showroom if any, business experience, allied products etc. and also a complete list of item numbers with quantity required in each design. Our marketing team will contact you after reviewing the information.
23. Are returns free of cost?
Yes, we don’t charge for returns except for the return shipping charges.
24. Will I get my money back?
Guaranteed money back. Kindly ensure the returns are made within 7 days of receiving the products.
25. How do I return the product(s) back to Style Club?
You can make a return request on your “My order” Page or Email at email@example.com with your order number and item code you wish to return. Kindly pack it the way it came. Email us once you have handed the parcel to the courier person. We will notify you by email once we’ve received and processed the returned item(s). All items will be inspected upon return.
26. Can I return just a part of my order?
Yes, kindly mail us what you would like to return and we will help you with it
27. How long before I receive Refund for returned items?
Kindly give us 7 working days from the receipt of your returned item(s) for us to process the return or refund.
28. How Can I cancel an order that I have placed?
Your order can be cancelled only within 1 hour of placing the order. No order can be cancelled as we start processing the order. Please write to us at support@ styleclubonline.com with reasons for cancelling an order, So we can understand and improve.
29. What are the Cancellation and Refund Policies?
Order Cancellation within 24 hours of placing – 75% of Bill Value refund • Order Cancellation between 1 to 7 days of purchase – 50% of Bill Value refund • Cancellations after 7days of purchase – Not Accepted (No refund/store credit) • If the payment is made using a credit/debit card (or any form of net banking) then the amount is credited back to the same account from which the payment was made.
30. Where do all we deliver?
We will deliver anywhere in India and abroad.
31. How long does the product take to reach us?
Standard shipping will take approximately 2-7 business days to arrive (Including 1 day for processing). Your tracking number will be sent automatically through a confirmation email and SMS and may take 24 hours to update.
32. How should I protect my jewellery?
If your jewellery is not used frequently, keep it away from excessive exposure to air by storing in an airtight container when not in use, a ziplock bag would be ideal. Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece. Avoid contact with rubber bands or other rubber products. The sulphur in rubber causes tarnishing and corrosion. Always remove your jewellery when applying scent, lotions and perfume. It is best to put your jewellery on last when getting dressed to avoid chemical contact. Never wear your imitation jewellery in the shower or when swimming. Chlorine, especially at high temperatures, can permanently damage or discolour your gold plated jewellery. Gently clean your jewellery with a soft polishing cloth. Be sure not to over-polish jewellery, it can damage the finish.
If we are unable to answer your question, please visit the contact us tab and provide us with the question and how we can assist you. We will respond to the request within 1 business day. Or you may reach out to firstname.lastname@example.org