If the product is not as per description or the product is damaged or colour faded, you can simply raise return request on our website’s “My Account” section with exact reason. Once we approve the request, the customer can return us via speed post. We will replace the product or refund entire billing amount except shipping charges. Please note that the product should be unused and tags should not be removed and it should be sent back along with original box and invoice to:
Trivandrum Garden Tech T.C. No. 71/3470, Near Kuryathi School, Manacaud P.O, Thiruvananthapuram- 695 009 cell: +91 755 99 99 882, within 7 days.
If you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at +91 755 99 99 882 or email us at firstname.lastname@example.org mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you at no additional cost within 7 working days.
- Most of the Imitation Jewellery displayed on the site is suited for the purpose it is meant to be. If maintained properly as per instructions supplied along with the product, the jewellery can be used for a very long time. Some may intend to use our Jewellery occasionally during parties, some may use it daily and some may never use it or others may need it only for one function. We can process refund only under certain circumstances provided the tag attached to the jewellery is intact. If the tag is opened then, we cannot process a refund.
- If the customers feel that the product is not as per description, then it has to be brought to our notice within 24 hours of receiving it. If the claims are genuine, we shall then ask to send back the product and the returned product has to reach us within 5 working days with our tags intact. Product received without our tags are not eligible for a refund. We shall examine it and according to the facts of the case, we can process the refund. If we have sent the wrong product or if the product is proved that it’s not as per description then we can process a full refund within 21 days after the product reaches us. The above return clause applies only if the product shipped is not as shown in picture or description. But if the product is as shown in description and picture then the next clause applies. Even after all the above, if the customer places a return request then the following clause applies since expenses are incurred for each order. The product should reach us within 5 working days from the date of placing a return request with tags intact. Product with price tags removed is not eligible for return or refund. If the product is in good condition and the product is as per description and if the price tags are intact then we can process the refund after deducting 20% from the product cost as re-stocking fees.
- Shipping charges paid by customers are not refundable once the products are shipped.
We will refund the money the way the payment was made. If the payment was by Credit Card or Net-Banking, we will refund the Credit Card or Net-Banking to the same account. The refund process will be initiated once we have received the product(s). Typically refunds are processed in 10 working days. This policy is only for customers in India and we won’t be able to provide exchange, returns or refunds to our international customer due to prohibitive shipping cost.